Tanfeeth, a key partner of Emirates NBD Group in Dubai, is dedicated to delivering exceptional customer service through innovative solutions. We are committed to optimizing processes to enhance cost-efficiency, minimize risk, and boost productivity within the organization. Our goal is to set a new standard for customer experience in the region by providing fully customized and scalable solutions that prioritize customer-centric values.
We are currently seeking a Financial Remediation Manager to join our team. In this role, you will be responsible for optimizing the collection of delinquent Retail liabilities by improving net flows on all products through calling activities across the late bucket portfolio. Your key objectives will include managing departmental cost budgets, providing collection feedback to optimize Credit Policy/Programs, monitoring external agency performance, implementing behavior scorecards and strategies, and training RM collection resources.
As a Financial Remediation Manager at Tanfeeth, you will play a crucial role in maintaining high levels of customer service while achieving financial targets and contributing to organizational performance. You will be involved in process improvements resulting in cost savings and operational enhancements within collections operations. Additionally, you will be responsible for developing team members' skills and competencies through training sessions and conducting regular reviews.
The ideal candidate for this position should have over 10 years of collection experience along with a professional qualification in statistics, mathematics, engineering or relevant fields. Strong project management skills, problem-solving abilities, data analysis expertise, analytical thinking capabilities, and comfort in liaising with senior government stakeholders are essential requirements for this role. If you are a highly motivated individual with a passion for customer service and wish to contribute to our dynamic team at Tanfeeth, we invite you to apply now for this exciting opportunity!
Join us at Tanfeeth and embark on a rewarding career journey filled with growth opportunities and competitive benefits including health insurance incentives based on KPIs achieved. Be part of our ENBD family where your contributions make a real impact on the success of our organization! Apply now if you are ready to take on the challenge of being our Financial Remediation Manager in Dubai.
Seniority Level: Managerial-Level
Job Functions: Project Management
Industries : Information Technology
