Communication Manager

TechDoQuest, a leading technology company based in Toronto, Ontario, is seeking a skilled and experienced End-User Computing (EUC) Workplace Communication Manager to join our dynamic team. At TechDoQuest, we are committed to delivering innovative solutions that enhance workplace communication and collaboration. Our mission is to provide cutting-edge technology services that empower businesses to thrive in the digital age. We foster a collaborative and inclusive work culture where creativity and excellence are valued.

As the End-User Computing (EUC) Workplace Communication Manager at TechDoQuest, you will play a crucial role in leading our Workplace Communication and Collaboration (WCC) operations team. In this full-time position based in Toronto, ON, Canada, you will be responsible for managing and optimizing WCC operations to ensure the high availability and performance of communication systems. You will oversee L1, L2, and L3 support teams for Messaging, Email Security, Unified Communications, and Modern Workplace solutions. Additionally, you will develop and implement strategies to improve service delivery and user experience while collaborating with cross-functional teams to align WCC initiatives with overall business objectives.

The ideal candidate for this role should have extensive experience in managing WCC operations, including proficiency in messaging platforms such as Exchange and Gmail, email security solutions, unified communications systems like Microsoft Teams and Cisco Webex, as well as modern workplace solutions such as Microsoft 365 and Google Workspace. Strong understanding of L1, L2, and L3 support structures along with ITIL framework is essential. Excellent leadership skills, team management abilities, problem-solving aptitude, analytical capabilities, and effective written and verbal communication skills are also required. If you possess these qualifications and are passionate about driving innovation in workplace communication technologies, we encourage you to submit your resume to pujitha.putta@techdoquest.com. This opportunity is ideal for experienced professionals looking to advance their career in the field of end-user computing and workplace communication management at a forward-thinking tech company like TechDoQuest.

• Extensive experience in managing WCC operations
• Leadership and team management experience
• Experience with Messaging platforms
• Strong problem-solving skills
• Excellent communication skills
• Understanding of ITIL framework

• Manage and optimize WCC operations
• Oversee support teams for various platforms
• Develop strategies to improve service delivery
• Collaborate with cross-functional teams

• Messaging platforms management
• Leadership and team management
• Problem-solving abilities
• Communication skills
• ITIL framework understanding

Seniority Level: Senior Level

Job Functions: Operations

• Communication
• Management

Industries : Technology

• Information Technology
• Communications