Senior Director - Program & Project Management

LTIMindtree is a leading IT services company in India, dedicated to delivering excellence in customer engagement and business performance within the Cloud Ops space. Our mission is to provide top-notch service delivery while prioritizing customer satisfaction and fostering the development of our talented team members. We value innovation, collaboration, and a proactive approach to problem-solving in a fast-paced environment.

We are currently seeking a Senior Director - Program & Project Management to oversee the Delivery and Operations of a portfolio of projects across IT Operations and Customer Support domains. The ideal candidate will have 18-22 years of IT experience, with at least 10-12 years in Customer Support BPO organizations or IT Services. You should possess strong leadership skills with experience managing distributed teams onsite/offshore, defining delivery processes, handling various project types, and technologies. Additionally, hands-on experience in managing large-scale Technical and IT operations engagements with teams of 200-250 people is essential.

As a Senior Director, your responsibilities will include managing diverse geodistributed teams, ensuring best-in-class customer satisfaction levels, monitoring key engagement KPIs such as Service Levels and CSAT, and driving operational parameters for effective business growth. You will be accountable for people attrition management, career planning, team development, domain initiatives within the delivery organization, and providing innovative solutions for clients' technology or process improvement needs.

If you have excellent communication skills, proven ability to interact with senior leadership teams from both IT and Business sectors, can work effectively in unstructured environments while delivering results promptly - we invite you to apply for this position. This role is ideal for seasoned professionals with extensive client-facing onsite project/program management experience who thrive on building high-performing teams and driving strategic initiatives to align with business goals. Join us at LTIMindtree where your expertise will contribute towards shaping the future of IT service delivery excellence. Apply now!

• Total experience of 18-22 years in IT industry with a focus on Service delivery and Customer support.
• 10-12 years of experience in Customer Support BPO Organization and IT Services.

• - Strong experience in Delivery management with distributed teams and various project types and technologies.
• - Excellent customer interfacing skills and ability to interact with senior leadership teams.
• - Proven ability to build high-performing teams, mentor team members, and attract talent.
• - Proficient in articulation, communication, and presentation skills.

Seniority Level: Executive-Level

• Senior level

Job Functions: Telecommunications

• Program Management
• Project Management

Industries : Information Technology

• IT Services
• Customer Support
• Cloud Ops