Customer Support Executive

TechForing, a leading tech company based in India, is seeking a dedicated Customer Support Executive to join our team. Our mission is to provide top-notch customer service and after-sales support to ensure customer satisfaction. We value innovation, collaboration, and excellence in all aspects of our work culture.

As a Customer Support Executive at TechForing, you will be responsible for managing a team of representatives who deliver exceptional customer service. Your role will involve creating and implementing policies and procedures to maintain high standards of service across all customer interactions. You will oversee the hiring process for new staff members and ensure that the team provides consistent support to all customers.

Your responsibilities will include conducting customer satisfaction surveys to identify areas for improvement, handling customer phone calls by directing queries to relevant departments, managing email and social media communications for promotions and updates, resolving customer issues effectively, overseeing payment and delivery processes, assisting customers in selecting products that meet their needs and budget, addressing concerns promptly, informing customers about upcoming promotions, building positive relationships with clients, generating reports on customer satisfaction metrics, scheduling appointments based on availability, and ensuring customers have a positive experience.

To qualify for this position, you should have a bachelor's degree in administration or a related field. While a minimum of 1 year of experience is preferred, freshers are also encouraged to apply. Strong interpersonal and communication skills are essential for this role, along with leadership abilities and knowledge of CRM systems. Proficiency in computer skills is required, while familiarity with mediation and conflict resolution techniques is advantageous.

If you are passionate about delivering impactful customer support services in the IT industry and possess the necessary qualifications mentioned above, we invite you to apply for the Customer Support Executive position at TechForing. Join us in providing exceptional customer service while contributing to our dynamic work environment. Send your resume to career@techforing.com or mansha.techforing@gmail.com (CC) now! This position is ideal for individuals looking to advance their career in customer support roles within the tech industry.

• A minimum of 1 year experience
• Freshers are also encouraged to apply
• A bachelor’s degree in administration or a related field
• Excellent interpersonal and written and oral communication skills
• Knowledge of CRM systems

• Conducting customer satisfaction surveys to understand what areas of the company's services need improvements
• Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
• Curating streamlined email and social media communication mediums for offers, updates and much more
• Dealing with customer issues and churning out an easy-to-follow solution

• Interpersonal communication skills
• Written communication skills
• Oral communication skills
• Leadership abilities
• Knowledge of CRM systems

Seniority Level: Early Career

Job Functions: Customer Support

• Team Management
• Sales Support

Industries : Technology

• Customer Service
• E-commerce