Learning and Development Technical Specialist

Digital Divide Data (DDD) is a leading Business Process Outsourcing (BPO) company based in Kenya, specializing in providing machine learning data solutions and content services to Fortune 500 companies and prestigious academic institutions. Our mission is to deliver end-to-end data creation, curation, labeling, and annotation services with an unwavering commitment to quality. At DDD, we foster a dynamic work culture that values innovation, collaboration, and continuous learning.

We are currently seeking a skilled Learning and Development Technical Specialist to join our team. In this role, you will be instrumental in enhancing the technical skills of our Associates in AI, machine learning, and digital services. Collaborating closely with our Operations team, you will assess skill gaps, design engaging training programs, and ensure that our workforce remains competitive on a global scale.

Key Responsibilities:

- Conduct technical skills assessments to identify training needs within the organization.
- Design and deliver interactive training programs tailored to enhance employees' technical competencies.
- Develop compelling learning materials such as manuals, case studies, and exercises to support the training initiatives.
- Monitor the impact of training programs on performance improvement metrics.
- Stay abreast of emerging technology trends and incorporate them into our learning curriculum for continuous upskilling.

To qualify for this position, you should hold a degree in Computer Science, IT or a related field. Additionally, we are looking for candidates with at least 4 years of experience in teaching technical skills or middle management roles. Strong expertise in BPO process improvement and training development will be key assets for success in this role.

If you are passionate about developing talent through impactful learning initiatives and possess a strong background in technical education and BPO processes improvement - we invite you to apply for the Learning and Development Technical Specialist position at Digital Divide Data (DDD). This role is ideal for individuals who are eager to drive organizational growth by empowering employees with cutting-edge technical skills.

• 4+ years of experience in teaching technical skills
• Experience in middle management
• Previous experience in BPO process improvement
• Degree in Computer Science, IT, or related field
• Strong training development skills
• Ability to assess technical skills

• Conduct technical skills assessments and identify training needs
• Design and deliver interactive training programs
• Develop engaging learning materials, including manuals, case studies & exercises
• Monitor training impact and performance improvement

• AI
• Machine Learning
• Digital Services
• Training Development
• Technical Skills Assessment

Seniority Level: Middle Management

• Senior Level

Job Functions: Learning and Development

• Training
• Technical Skills Assessment

Industries : Technology

• Education
• Business Process Outsourcing