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Customer Support Agent

MyValiant, Customer Support, Malaysia

MyValiant, a leading customer support solutions provider based in Petaling Jaya, Malaysia, is currently seeking a dedicated and enthusiastic Customer Support Agent to join our dynamic team. At MyValiant, we are committed to delivering top-notch services to our clients while fostering a collaborative and supportive work culture that values professionalism and efficiency.

As a Customer Support Agent at MyValiant, you will play a crucial role in providing exceptional support to our clients via phone and email channels. Your responsibilities will include addressing inquiries related to our services, ensuring timely and accurate responses to maintain high customer satisfaction levels, collaborating with internal teams to resolve complex issues, and documenting interactions for detailed record-keeping purposes.

The ideal candidate for this position should hold a Diploma in any relevant field and have at least 1 year of experience in customer service. Fresh graduates are also welcome to apply. Fluency in Bahasa Malaysia and English is required, with knowledge of Chinese or Tamil considered a plus. Malaysian citizens or individuals with relevant residency status are eligible for this role, and candidates must be available to start immediately.

If you are passionate about providing excellent customer support and thrive in a fast-paced environment, we invite you to apply for the Customer Support Agent position at MyValiant. This opportunity is perfect for individuals who are looking to kickstart their career in customer service or take the next step towards advancement within the industry. Join our team today by sending your application to akmal.topnotchgroup@gmail.com or contacting Akmal via WhatsApp at +60 19-281 5083. Don't miss out on this exciting career opportunity!

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Key Job Requirements:
  • 1+ years in customer service
  • Diploma in any relevant field
  • Fluent in Bahasa Malaysia & English
  • Malaysian citizenship or relevant residency status
Key Job Responsibilities:
  • Provide professional and efficient support via phone and email
  • Address and resolve inquiries related to services
  • Collaborate with internal teams to resolve complex issues
  • Document interactions and maintain detailed records of merchant inquiries
Skills:
  • Customer service
  • Communication skills
  • Problem-solving
  • Multitasking
  • Record-keeping

Seniority Level: Early Career

Job Functions: Customer Support

  • Customer Service
  • Operations

Industries : Customer Support

  • Service Industry
  • Technology

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