Minor International is a leading player in the hospitality industry, dedicated to providing exceptional guest experiences across its properties. Our mission is to create memorable moments for every guest through unparalleled service and attention to detail. We foster a culture of teamwork, innovation, and excellence, where employees are encouraged to grow and succeed in their careers.
As a Reservation Agent at Minor International in Oman, you will play a crucial role in supporting the Reservations Manager to drive the performance of the reservations team on property. Your responsibilities include ensuring adherence to all SOP's, maintaining and improving reservations operations for accurate guest reservations, maximizing revenue opportunities, and ensuring guest and team member satisfaction. You will monitor daily arrivals for guest requests and communicate them effectively. Additionally, you will be involved in inventory management tasks such as managing allotments, group blocks, and rate codes across various systems. Collaborating with the Reservations Manager, you will work on driving up-selling initiatives within the property and optimizing the use of distribution channels like IBE, GDS, Tour Operators, Small Luxury Hotels, Regional Sales Offices.
The ideal candidate for this role should be familiar with hotel operations technology (PMS & RMS) and possess knowledge of all distribution channels. Understanding regional and local market dynamics along with knowledge about local competitors and destination events is essential for success in this position. If you are passionate about delivering exceptional service, have a keen eye for details, and thrive in a fast-paced environment where teamwork is valued above all else, we invite you to apply for the Reservation Agent position at Minor International in Oman. This role is perfect for individuals looking to advance their career in hospitality within departments such as Chefs, F&B Housekeeping or Front Desk. Join us in creating unforgettable experiences for our guests while growing both personally and professionally within our dynamic organization.
Seniority Level: Other
Job Functions: Telecommunications
Industries : Information Technology
