Senior Program Manager

Luxoft Poland, a leading company in the technology industry, is currently seeking a Senior Program Manager to join our team in Poland. At Luxoft, we are dedicated to maintaining positive customer relationships and providing top-notch services to our European clients. As a Senior Program Manager, you will be responsible for managing projects and pilots, such as system implementations, ensuring seamless end-to-end program management throughout the lifecycle of each program. You will play a crucial role in supporting customers with their inquiries and suggesting optimal solutions tailored to their needs.

As a Senior Program Manager at Luxoft Poland, your responsibilities will include overseeing customer onboarding and implementation processes. This involves owning and managing all aspects of client onboarding, developing detailed implementation schedules aligned with client requirements, training clients on project software, and ensuring smooth knowledge transfer. Additionally, you will act as the frontline for operational issues, proactively identifying and resolving bottlenecks in customer workflows while tracking key metrics like uptime and engagement. Your role will also involve establishing regular check-ins with clients to preempt potential issues and collaborating with internal teams to align with customer needs effectively.

The ideal candidate for this position should have 5+ years of Program or Project Management experience managing enterprise-level projects across multiple operating teams. You should also possess 3+ years of experience working in Professional Services or Consulting Firm environments managing projects totaling over $2M budget. A Bachelor's degree in business or equivalent experience is required. Additionally, the ability to travel and work during non-traditional hours is essential to accommodate a global operating team. If you are looking for a challenging yet rewarding opportunity that offers competitive benefits such as higher net salary, fully remote work options, health & dental care benefits, life insurance, career development programs like LuxTalent platform webinars and training courses with certificates - then we invite you to apply for the Senior Program Manager position at Luxoft Poland today! Join us in shaping the future of technology solutions for our valued customers worldwide.

• 5+ years of Program or Project Management experience
• 3+ years experience in Professional Services or Consulting Firm
• Experience managing projects with budgets over $2M
• Bachelor's Degree in business or equivalent experience
• Ability to travel and work during non-traditional hours
• Strong communication and interpersonal skills

• Customer Onboarding & Implementation
• Issue Resolution & Escalations
• Monitoring & Performance Tracking
• Proactive Account Management

• Project Management
• Customer Relationship Management
• Communication Skills
• Problem Solving
• Process Improvement

Seniority Level: Senior Level

• Executive Level

Job Functions: Operations

• Project Management
• Customer Relationship Management

Industries : Technology

• Professional Services
• Consulting