Stefanini EMEA, a renowned Brazilian company with over 35 years of experience in delivering IT services worldwide, is seeking a dedicated Monitoring Analyst to join their team in the Republic of Moldova. At Stefanini, we value diversity and inclusion, welcoming individuals from all backgrounds to contribute to our vibrant and passionate workplace culture. Our mission is to provide top-notch IT solutions to clients across various industries, including financial services, manufacturing, telecommunications, technology, public sector, and utilities.
As a Monitoring Analyst at Stefanini EMEA, you will play a crucial role in handling incidents according to the Incident Process while being an integral part of our Customer Service team. Your primary responsibilities will include monitoring incidents, managing workload queues to ensure Service Level Agreement compliance, investigating and diagnosing issues, escalating incidents based on priority levels, verifying incident resolutions, participating in Continual Service Improvement initiatives, and documenting encountered problems for future reference.
The ideal candidate for this position should possess basic SQL knowledge, proven experience with various operating systems and monitoring tools (considered a strong advantage), familiarity with Windows and Linux operating systems, basic knowledge of hardware components and server equipment. Availability for evening shifts is required along with good English proficiency. While a Bachelor's Degree in Computer Sciences is beneficial. In return for your dedication and hard work as a Monitoring Analyst at Stefanini EMEA, we offer competitive compensation packages inclusive of soft skills and technical training opportunities for current and emerging products/technologies.
If you are someone who thrives in a challenging yet rewarding work environment where career development opportunities abound within a friendly team eager to welcome new members like yourself – then we encourage you to apply today! Don't miss out on this exciting opportunity to grow professionally with us at Stefanini EMEA. For more information or inquiries regarding the role, feel free to reach out via email at recruitmentEMEA@stefanini.com. Join us in shaping the future of IT services globally!
Come be part of our dynamic team where your unique talents are valued – because at Stefanini EMEA, we believe that diversity makes us stronger! Visit www.stefanini.com to learn more about our company and connect with us on LinkedIn, Facebook, and Instagram for regular updates from our colleagues around the world. Apply now and kickstart your career journey with us!
Seniority Level: Early Career
Job Functions: Customer Service
Industries : Information Technology and Services
