The Customer Relationship Manager at Gulf Business Solutions in Riyadh is responsible for managing and optimizing the CRM system, collecting customer data, executing marketing campaigns, and providing support to sales and customer service teams. The role involves building profitable relationships with key customers, resolving complaints efficiently, updating customers on products, expanding the customer base through upselling and cross-selling, conducting business reviews using CRM programs, and strategizing based on competition. Qualifications include a BSc in Business, Computer, or Engineering, strong understanding of CRM principles, experience with CRM software, problem-solving skills, excellent communication abilities, and at least 3 years of CRM experience. The ideal candidate should possess sales abilities, attention to detail, and good communication skills.
Gulf Business Solutions (GBS) is the leading information and technology solutions provider in the kingdom of Saudi Arabia. Since we started as a business more than thirty years ago, we have grown to an enterprise supported by over five hundred employees, with a rich portfolio of products and services ranging from printing systems to end-to-end digital transformation solutions. GBS enables organizations and businesses in their journey to a digitalized business environment with cutting edge Information and Technology Solutions. We source and select only the most advanced products and solutions through the many strategic partnership we’ve developed over the years with some of the world’s leading technology companies. GBS represents GCG-Enterprise Solutions and CNS Middle East, operating as an umbrella company for both brands in KSA.
Job Description
Job Purpose
The CRM is responsible for managing and optimizing our CRM system. This includes collecting and managing customer data, creating and executing marketing campaigns, and tracking customer interactions. The CRM will also be responsible for providing support to sales and customer service teams.
Job Description
Building and maintaining profitable relationships with key customers.
Overseeing the relationship with customers handled by your team.
Resolving customer complaints quickly and efficiently.
Keeping customers updated on the latest products in order to increase sales.
Meeting with managers in the organization to plan strategically.
Expanding the customer base by upselling and cross-selling.
Understanding key customer individual needs and addressing these.
Conducting business reviews using CRM programs.
Knowing your competition and strategizing accordingly.
Qualifications
Educational Qualification Requirements:
BSc in Business, Computer, or Engineering or relevant field from a recognised University or Institution
Skills & Professional Requirements:
Strong understanding of CRM principles and methodologies
Experience with a variety of CRM software
Excellent problem-solving and analytical skills
Excellent written and verbal communication skills
Ability to work independently and as part of a team
Experience Requirements:
3+ years of experience in CRM
Attributes and Behaviours:
Sales abilities.
Attention to details.
Good communication skills.
Seniority Level: Managerial-Level
Job Functions: Marketing
Industries : Information Technology
