Head of Customer Experience

Join the Sweater Revolution as our Head of Customer Experience (CX) 🚀

Location: Riyadh, Saudi Arabia

Employment Type: Full-time

Who We Are:

At Sweater, we're redefining car care in Riyadh with a focus on quality, convenience, and sustainability. Our mission is to deliver top-tier car care experiences that not only meet but exceed customer expectations.

Your Role:

As the Head of CX, you'll be the champion of our customers' journey, steering our team to deliver exceptional service at every touchpoint. Your leadership will directly impact our brand reputation and customer loyalty.

Key Responsibilities:

🌟 Strategy and Vision: Develop and implement a comprehensive CX strategy that aligns with Sweater's goals and values.

🤝 Team Leadership: Lead and mentor the CX team, fostering a culture of excellence and empathy.

📊 Data-Driven Insights: Utilize customer feedback and data analytics to enhance service quality and customer satisfaction.

💡 Innovation: Identify and implement innovative solutions to elevate the customer experience.

🔍 Continuous Improvement: Regularly assess and refine customer touchpoints to ensure an outstanding experience.

🤖 Tech-Savvy Approach: Leverage technology to streamline processes and improve customer interactions.

Requirements

What You Bring:

Experience: Proven track record (5+ years) in leading customer experience teams, preferably in a tech or service-oriented industry
Leadership: Strong leadership skills with the ability to inspire and motivate teams
Analytical Mindset: Excellent analytical skills to interpret customer behavior and feedback
Communication: Exceptional communication skills, both in Arabic and English
Innovation: A creative thinker with a knack for finding new ways to delight customers
Tech Fluency: Comfortable using and implementing technology solutions to improve CX

Benefits

Why Join Us?

🌱 Impact: Play a key role in shaping the future of car care in the region.

💼 Growth: Be part of a dynamic and fast-growing startup environment.

🌟 Culture: Work in a supportive, inclusive, and innovative atmosphere.

Ready to Drive the Change?

If shaping exceptional customer experiences is your passion, and you're excited to be part of a growing eco-conscious brand, Sweater is the place for you. Apply now and join us in steering the future of car care!

• - Minimum of 5 years experience in customer experience management.
• - Proven track record of implementing successful customer experience strategies.

• - Excellent problem-solving skills.
• - Ability to analyze data and identify trends.
• - Proficiency in CRM software.
• - Strong project management skills.

Seniority Level: Director-Level

• Senior Management

Job Functions: Software Development

• Customer Experience
• Management

Industries : Information Technology

• Retail
• Fashion