About the job
Job Title
Key Account Manager
Role Purpose
Key Account Manager is responsible for growing sales volumes and growth opportunities through a long-term professional and proactive relationship with an existing customer portfolio.
Key Accountabilities
- Improve organic growth with existing business customers through a proactive sales/service relationship and a developed awareness of the customers’ needs.
- Establish annual targets for individual accounts with action plan.
- Develop an annual sales plan with Area Sales Manager to determine ways and means of achieving planned sales.
- Develop monthly working and action plans as a means of achieving targets. Provide regular detailed business reports to relevant management.
- Maintain pricing and credit control in line with company's policies and accept full responsibility for collection.
- Check and certify routine payments and journal vouchers.
- Check and certify the daily cash movements’ statements.
- Develop and maintain a professional customer relationship to improve the flow of communication, understanding, and increase loyalty to the business.
- Maintain thorough knowledge of the market sector to better influence customers of the benefits of the existing relationship.
- Create a profile & standard operating procedures on each customer.
- Build excellent field key account relationships to establish and maintain customer satisfaction.
- Communicate potential problems with customer service, sales, and product support.
- Carry out the administration of sales leads and routing orders.
Necessary Knowledge and Experience:
A minimum of 5-7 years experience in a related field.
Education and Certification Minimum Requirements:
Bachelor’s degree in business administration, Marketing, Industrial Engineering or equivalent.
Key Job Requirements:
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