About the job Job Title Key Account Manager Role Purpose Key Account Manager is responsible for growing sales volumes and growth opportunities through a long-term professional and proactive relationship with an existing customer portfolio. Key Accountabilities - Improve organic growth with existing business customers through a proactive sales/service relationship and a developed awareness of the customers’ needs. - Establish annual targets for individual accounts with action plan. - Develop an annual sales plan with Area Sales Manager to determine ways and means of achieving planned sales. - Develop monthly working and action plans as a means of achieving targets. Provide regular detailed business reports to relevant management. - Maintain pricing and credit control in line with company's policies and accept full responsibility for collection. - Check and certify routine payments and journal vouchers. - Check and certify the daily cash movements’ statements. - Develop and maintain a professional customer relationship to improve the flow of communication, understanding, and increase loyalty to the business. - Maintain thorough knowledge of the market sector to better influence customers of the benefits of the existing relationship. - Create a profile & standard operating procedures on each customer. - Build excellent field key account relationships to establish and maintain customer satisfaction. - Communicate potential problems with customer service, sales, and product support. - Carry out the administration of sales leads and routing orders. Necessary Knowledge and Experience: A minimum of 5-7 years experience in a related field. Education and Certification Minimum Requirements: Bachelor’s degree in business administration, Marketing, Industrial Engineering or equivalent.