As a Guest Relations Manager, you will be responsible for ensuring exceptional customer service experiences for guests. This includes handling guest inquiries, resolving complaints, and coordinating special requests. You will also oversee the training of staff to maintain high service standards and monitor guest feedback to continuously improve services.

Key Job Requirements:

• Minimum of 3 years experience in a similar role within the hospitality industry
• Strong communication and problem-solving skills

Skills:

• Excellent interpersonal skills
• Ability to handle difficult situations with diplomacy
• Knowledge of customer service principles and practices
• Proficiency in MS Office suite

Seniority Level: Managerial-Level

• Mid-Senior level

Job Functions: Other

• Guest Relations
• Customer Service

Industries : Information Technology

• Hospitality
• Customer Service