At HCLTech in Saudi Arabia, Makkah Province, Jeddah, we are a leading global technology company dedicated to providing innovative solutions to our clients. Our mission is to deliver high-quality services while maintaining strong relationships with our customers and partners. We foster a collaborative work culture that values teamwork, creativity, and continuous improvement.

As a Performance Manager at HCLTech, you will play a crucial role in managing and overseeing all aspects of service level agreements (SLAs). Your responsibilities will include monitoring and reporting on SLA performance metrics, identifying areas for improvement, negotiating SLA terms with clients and vendors, and ensuring compliance with business objectives and regulatory requirements. You will collaborate closely with IT and operations teams to develop best practices and use automation tools to streamline SLA management processes.

The ideal candidate for this position will have a Bachelor's degree in Information Technology, Business Administration, or related field, along with 5+ years of experience in SLA management. You should possess a strong understanding of SLA frameworks, metrics, and reporting, excellent analytical and problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders. Additionally, you should be able to work collaboratively with cross-functional teams, manage multiple priorities simultaneously, develop continuous improvement initiatives, maintain a strong customer service orientation, and have excellent written and verbal communication skills.

If you are passionate about driving operational excellence through effective SLA management practices and enjoy working in a dynamic team environment that values innovation and growth opportunities, we encourage you to apply for the Performance Manager position at HCLTech. This role is ideal for experienced professionals looking to advance their careers in the technology industry by leveraging their expertise in SLA management. Join us in shaping the future of technology solutions!

Seniority Level: Managerial-Level

Job Functions: Project Management

Industries : Information Technology