Our company, ACCOR, a leading hospitality group in Saudi Arabia, is seeking a dedicated and experienced Guest Relations Manager to join our team. At ACCOR, we are committed to providing exceptional service and creating memorable experiences for our guests. Our mission is to ensure that every guest feels welcomed, valued, and cared for during their stay with us. We strive to maintain the highest standards of quality in all aspects of our operations. As a member of our team, you will have the opportunity to work in a dynamic environment where teamwork and respect are highly valued.
As the Guest Relations Manager, your primary responsibilities will include resolving guest complaints, ensuring that services meet required standards, and overseeing smooth check-in/check-out procedures. You will also be responsible for coordinating with various hotel departments such as Housekeeping, Engineering, and F&B to ensure seamless operations. Additionally, you will be expected to attend training classes as scheduled to enhance your skills and knowledge. Your role will involve working closely with the Front Office Manager and General Manager to maintain harmony within the team and provide excellent service to our guests.
In this role, you will play a crucial part in preparing for daily VIP arrivals by allocating rooms, arranging amenities, and fulfilling special requests. You will be accountable for cashiering duties, foreign exchange transactions, night audits tasks, and settling accounts upon guests' departure. Your attention to detail and ability to handle guest inquiries promptly and professionally will contribute to the overall success of our front office operations. By maintaining continuous communication with guests and other hotel departments, you will ensure that all guest needs are met efficiently and courteously. If you are a proactive individual with excellent communication skills and a passion for delivering exceptional customer service, we invite you to apply for the position of Guest Relations Manager at ACCOR.
Ideal candidates for this position should have previous experience in a similar role within the hospitality industry. A strong understanding of front office operations, excellent organizational skills, and the ability to multitask effectively are essential for success in this role. If you are looking for an exciting opportunity to work in a fast-paced environment where your dedication and professionalism are recognized and rewarded, we encourage you to submit your application today. Join us at ACCOR as we continue to set new standards of excellence in hospitality service delivery.
Seniority Level: Middle Management
Job Functions: Guest Relations
Industries : Hospitality
