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Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Reservations Manager in the centralized reservations role you are responsible for managing the Reservations Department and promote a helpful and professional image to our guests, whereby your role will include serving multiple hotels, the key responsibilities are such as-
Give full cooperation to any customer requiring assistance with a prompt, caring and helpful attitude and anticipate clients needs
Be thorough with the application of room reservations and group reservations procedure
Know the required operation procedures of Opera and maintain an awareness of guest profile through system
Show complete product knowledge, understand rate structure and apply rate management
Ensure all administration procedures are maintained to hotel and company standards
Positively contribute to all the sales activities within the hotel and maximize sales opportunities
Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and tallies with the computer and requests are confirmed to correctly and within 24 hours
Skills
Education, Qualifications & Experiences
You should have a degree within the hospitality field and minimum two years experiences in hotel reservations. You must be a computer literate and with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
Knowledge & Competencies
The ideal candidate will be an outgoing ‘people person’, who enjoys leading from the front and being part of a winning team. You bring along a guest and service oriented attitude, backed up by a pro active approach and a strong drive for results when undertaking pro active initiatives in order to generate additional revenue, while possessing following additional competencies-
Understanding Hotel Operations
Teamwork
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Customer Focus
Adaptability
Effective Communication
Drive for Results
Seniority Level: Managerial-Level
Job Functions: Other
Industries : Information Technology
