flyadeal Egypt, a leading airline in the Middle East, is currently seeking an Operations Officer to join our dynamic team in Saudi Arabia. Our mission is to provide exceptional service to our customers while ensuring operational excellence in every aspect of our business. At flyadeal Egypt, we value teamwork, innovation, and a customer-centric approach to all that we do.
As an Operations Officer at flyadeal Egypt, you will play a crucial role in overseeing the end-to-end management of Hajj & Umrah bookings and operations. Your responsibilities will include creating bookings, uploading passenger manifests into the booking system, and implementing after-sales changes as requested by B2B customers. You will also be responsible for ensuring schedule compliance, coordinating with Ground Operations and IOCC to manage flight irregularities, and providing real-time updates to B2B customers regarding flight changes.
To be successful in this role, you must have a Bachelor's degree in hospitality, Business Administration, or a related field. Additionally, you should have a minimum of 1 year of experience in customer experience with airline industry experience preferred. Proficiency in booking and operational systems such as Skyspeed, GoNow, SkySchedule, Excel, and Pint is required. Strong operational and data management skills are essential, along with the ability to collaborate across teams and departments.
If you are passionate about the aviation industry and possess excellent communication skills for internal and external coordination, we encourage you to apply for the position of Operations Officer at flyadeal Egypt. This role is ideal for individuals who thrive in a fast-paced operational environment and have a strong focus on customer satisfaction. Join us at flyadeal Egypt as we continue to deliver exceptional service while maintaining operational efficiency at every level.
Seniority Level: Early Career
Job Functions: Operations
Industries : Airlines/Aviation
