Reservations Agent

Mandarin Oriental Hotel Group, a renowned name in the hospitality industry, is seeking a dedicated Reservations Agent to join our team at Mandarin Oriental in Riyadh, Saudi Arabia. Our mission is to provide unparalleled luxury experiences for our guests while upholding the highest standards of service and integrity. At Mandarin Oriental, we value teamwork, excellence, and continuous learning. As a Reservations Agent, you will play a crucial role in ensuring seamless booking processes for our esteemed guests.

As a Reservations Agent at Mandarin Oriental Riyadh, you will be responsible for adhering to all corporate and hotel policies and standard operating procedures. Your role includes supporting learning and development activities within the organization. It is essential that you take necessary steps to protect stored information and maintain confidentiality regarding guest, customer, and colleague data. Additionally, compliance with the MOHG Social Media Policy is imperative as you will be accountable for any content published on social media platforms. Upholding a zero-tolerance policy towards harassment or discrimination is fundamental at Mandarin Oriental Riyadh.

Moreover, utilizing the hotel's network or internet access for inappropriate activities such as gambling or accessing pornographic material is strictly prohibited and may result in immediate dismissal. You must support policies relating to Safe, Sound and Sustainable practices at Mandarin Oriental while being open to carrying out additional duties related to hotel operational activities as requested by management. By embodying these values and responsibilities as a Reservations Agent at Mandarin Oriental Riyadh, you will contribute significantly to maintaining our exceptional service standards.

If you are passionate about delivering exceptional service in the hospitality industry and possess strong organizational skills with attention to detail, we invite you to apply for the role of Reservations Agent at Mandarin Oriental Riyadh. This position is ideal for individuals looking to grow their career in reservations management within a prestigious luxury hotel environment where dedication to excellence is celebrated. Join us in creating memorable experiences for our guests while upholding the core values of Mandarin Oriental Hotel Group. Apply now and be part of our dynamic team!

• At least 2 years of experience in a similar role
• Experience in the hospitality industry preferred
• Previous experience working in a luxury hotel environment
• Excellent communication skills
• Strong attention to detail
• Ability to work well under pressure

• Understand and comply with all corporate and hotel policies and standard operating procedures
• Support all learning and development activities
• Safeguard stored information and not divulge personal data
• Adhere to Safe, Sound, and Sustainable policies at Mandarin Oriental

• Excellent communication skills
• Attention to detail
• Ability to work under pressure
• Compliance with policies & procedures
• Social media management

Seniority Level: Early Career

Job Functions: Operations

• Customer Service
• Hospitality

Industries : Hospitality

• Travel & Tourism
• Hotel Management