Chief Concierge

RAFFLES, a prestigious luxury hotel in Jeddah, Saudi Arabia, is renowned for its expert service and world-class luxury. Our mission is to provide high standards, special touches, and trademark elegance to complement the charm and beauty of a stay in Jeddah. At RAFFLES, we value excellence, continuous improvement, and personalized experiences for our guests.

We are looking for an outstanding Chief Concierge to lead our concierge team. As the head of this department, you will ensure that our guests receive unparalleled service and unforgettable experiences during their stay. Your responsibilities will include overseeing all aspects of the concierge department, managing staff, developing innovative services and programs, arranging high-end services for VIP guests, fostering a culture of excellence within the team, collaborating with other departments for seamless guest experiences, managing guest inquiries with professionalism and empathy, expanding a network of contacts for exclusive experiences, staying updated on luxury hospitality trends, managing budgets effectively, ensuring accurate communication of guest preferences across shifts, and representing the hotel at industry events.

The ideal candidate will have 7-10 years of experience in luxury hospitality with at least 3 years in a senior concierge role. A Bachelor's degree in Hospitality Management or related field is required. Les Clefs d'Or certification is strongly preferred. Fluency in Arabic and English is necessary with additional languages being advantageous. Exceptional leadership skills, communication abilities, problem-solving capabilities, attention to detail, proficiency in hotel management software tools are essential qualities we seek. If you have a proven track record of managing high-performing teams and are passionate about delivering exceptional guest experiences in a fast-paced environment like ours at RAFFLES Hotel Jeddah – we invite you to apply.

Join us at RAFFLES Hotel Jeddah as our Chief Concierge if you are ready to lead a world-class concierge team and create unforgettable moments for our guests. This position is ideal for experienced professionals seeking leadership roles within the luxury hospitality industry. Apply now to be part of our prestigious team!

• 7-10 years of experience in luxury hospitality
• 3 years in a senior concierge role
• Experience managing and mentoring high-performing teams
• Bachelor's degree in Hospitality Management or related field
• Les Clefs d'Or certification strongly preferred
• Fluency in Arabic and English

• Oversee and manage all aspects of the concierge department, including staff supervision, training, and performance evaluation
• Develop and implement innovative concierge services and programs to enhance guest experiences
• Provide personalized recommendations and arrange high-end services for VIP guests
• Collaborate with other department heads to ensure seamless guest experiences across all touchpoints

• Exceptional leadership skills
• Outstanding communication and interpersonal skills
• Meticulous attention to detail
• Advanced proficiency in hotel management software
• Excellent organizational and time management skills

Seniority Level: Senior Level

• Middle Management
• Executive Level

Job Functions: Operations

• Hospitality
• Customer Service

Industries : Hospitality

• Luxury
• Hotel Management