SOFITEL, a renowned luxury hotel brand in Saudi Arabia, is seeking a Guest Experience Manager to join their team. At SOFITEL, we are committed to providing an exceptional guest experience that begins with our dedicated team members. As the Guest Experience Manager, you will play a vital role in ensuring that every guest feels welcomed and valued from the moment they arrive.
Your primary responsibilities will include welcoming and bidding farewell to all guests, with a special focus on VIP guests, regular guests, long-stay guests, and high-spend customers. You will be responsible for coordinating special requirements for upcoming stays, staying informed about VIP movements, and ensuring smooth transitions for all guests. Additionally, you will be actively involved in VIP networking functions and will work closely with various departments to maintain high-quality standards and address any guest concerns promptly.
To excel in this role, you must have at least 2 years of experience working in a 5-star luxury hotel environment. Previous experience in multiple Front Office roles is essential, along with proficiency in Property Management Systems (PMS), preferably Opera Cloud. You should also possess excellent communication skills, attention to detail, and the ability to handle escalated complaints effectively.
If you are passionate about delivering exceptional guest experiences and thrive in a fast-paced hospitality environment, we invite you to apply for the position of Guest Experience Manager at SOFITEL. This role is ideal for experienced hospitality professionals looking to take on a leadership position within a prestigious luxury hotel brand. Join us in creating unforgettable moments for our guests and shaping the future of hospitality excellence. Apply now to be part of our dynamic team!
Seniority Level: Middle Management
Job Functions: Hospitality
Industries : Hospitality
