Capita Pension Solutions is a leading company in the financial services industry, dedicated to providing top-notch pension solutions to our clients in South Africa. Our mission is to ensure that individuals have access to secure and reliable pension plans for their future financial well-being. At Capita Pension Solutions, we value operational excellence, client satisfaction, and employee development as key pillars of our work culture.
We are currently seeking a Head of Operations to oversee a large-sized or multiple customer service & sales operations. The ideal candidate will be responsible for setting goals and improving operational efficiency on a macro level. As the Head of Operations, you will play a crucial role in managing operations within budget constraints while maintaining a significant client-facing presence. Your primary focus will be on developing and implementing customer service operational standards and practices to enhance the overall customer experience journey. Additionally, you will be tasked with ensuring that all milestones, financial targets, and success metrics are consistently met.
In this role, you will also be responsible for establishing strategies to attract, hire, develop, evaluate, reward, and retain staff members. Providing guidance and direction to the management team will be essential in achieving organizational goals. You will represent our business in professional meetings with clients and stakeholders while developing policies, procedures, and processes to streamline operations effectively. The successful candidate will possess strong leadership skills, excellent communication abilities, and a strategic mindset to drive operational success at Capita Pension Solutions.
If you are an experienced operations professional with a passion for delivering exceptional customer service experiences and driving operational efficiency within a dynamic environment like ours at Capita Pension Solutions, we invite you to apply for the position of Head of Operations. This role is ideal for seasoned professionals looking to lead large-scale operations with a focus on client satisfaction and employee development. Join us in making a difference in the lives of individuals by ensuring their financial security through robust pension solutions.
Seniority Level: Executive Level
Job Functions: Operations
Industries : Financial Services
