Operations Manager

Fidelity Services Group, a leading security services provider in South Africa, is looking for a dedicated Operations Manager to join their team in Cape Town. With a strong commitment to excellence and client satisfaction, we pride ourselves on delivering top-notch security solutions tailored to meet our clients' needs. Our work culture values professionalism, integrity, and continuous improvement, making us a preferred choice in the industry.

The ideal candidate for this role must possess a Matric/Grade 12 Certificate or equivalent, along with PSIRA Grade A registration. A valid driver's license and reliable transport are essential. With at least 10 years of experience in the security industry and 5 years in Operational Security Management, the successful candidate should have a solid understanding of the Firearm Act and Firearm competency. Strong leadership, organizational skills, computer literacy (particularly in the Microsoft package), and knowledge of ISO 9001:2008 Quality Management are key requirements for this position.

As an Operations Manager at Fidelity Services Group, you will be responsible for maintaining excellent relations between our company and clients regarding security services provided. Your duties will include managing designated areas to ensure contractual obligations are met, evaluating service levels to make recommendations for improvement, supervising security staff performance, handling administration tasks efficiently, and liaising with both internal management and regional teams on operational matters. Your ability to communicate effectively with clients and internally while ensuring HR queries are addressed promptly will be crucial to your success in this role.

If you are a seasoned professional with extensive experience in the security industry and possess the necessary qualifications outlined above, we invite you to apply for the Operations Manager position at Fidelity Services Group. This role is suitable for individuals looking to advance their career in operational security management within a reputable organization that values expertise, leadership skills, and commitment to excellence. Join us in upholding our standards of quality service delivery while contributing to our mission of providing top-tier security solutions to our valued clients. Apply now and be part of our dynamic team!

• At least 10 years’ experience in the security industry
• At least 5 years’ experience in the Operational Security Management structure
• Staff management experience is required
• Matric/Grade 12 Certificate or equivalent
• PSIRA Grade A registered
• Valid Driver’s License with own reliable transport is required

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the client
• Dealing with all required administration matters
• Ensuring that all HR related queries are dealt with

• Firearm Act and Firearm competency knowledge
• Strong leadership skills
• Organizational skills
• Interpersonal communication skills
• Computer literacy

Seniority Level: Middle Management

• Senior Level

Job Functions: Operations

• Security Management
• Staff Management

Industries : Security

• Management
• Client Services