iOCO, a leading technology company in South Africa, is dedicated to driving innovation and excellence in the industry. We pride ourselves on our commitment to optimizing operations, empowering teams, and delivering exceptional results. Our work culture values strategic thinking, process improvement, team leadership, and operational excellence.
As an Operations Manager at iOCO, you will play a crucial role in leading and optimizing business operations to drive efficiency and enhance overall performance. Your responsibilities will include engaging with service providers for follow-ups and feedback on technical queries to ensure efficient resolution of tickets logged. You will be tasked with achieving First Line Resolution (FLR) percentage targets and meeting Service Level Agreements in the Call Logging System by the Service Desk. Additionally, you will need to ensure accurate and timely communication with clients regarding incidents logged and that calls are assigned to resolver groups promptly.
The ideal candidate for this role should possess excellent customer interaction skills, be a team player willing to assist colleagues, have a strong understanding of business products and value propositions, and demonstrate a proactive "go-getter" attitude. You must have a background in process improvement, team leadership, and operational excellence to effectively lead operations and drive performance improvements within the organization. If you are a strategic thinker with a passion for optimizing operations and delivering results, we invite you to apply for the Operations Manager position at iOCO.
This position is ideal for experienced Operations Managers or individuals looking to take their career to the next level by leading operations optimization efforts in a dynamic technology company like iOCO. Join us in driving innovation and excellence in the industry – apply now!
Seniority Level: Middle Management
Job Functions: Operations
Industries : Technology
