Our client, an innovative insurance provider in South Africa, is known for its commitment to customer service excellence and operational efficiency. At the heart of their mission is a dedication to delivering top-notch insurance solutions while fostering a culture of continuous improvement and growth. As they continue to expand their operations, they are now looking for a dynamic and strategic Chief Operations Officer (COO) with a strong background in insurance operations to join their team.
As the COO, you will play a pivotal role in overseeing all operational aspects of the company. Your primary responsibilities will include ensuring efficiency, compliance, and continuous improvement in service delivery. Working closely with the executive team, you will be instrumental in developing and executing business strategies that drive sustainable growth. Additionally, you will be tasked with optimizing processes and enhancing overall operational performance, particularly in post-sales insurance operations such as customer services, retentions, and claims management.
To excel in this role, our ideal candidate should have 8-10 years of experience in insurance operations with a proven track record in leadership roles. A Bachelor's degree in Accounting, Actuarial Science, Business Administration, Insurance, Finance or related field is required. An advanced degree such as an MBA would be advantageous. Strong knowledge of insurance regulations, underwriting, claims processing, and policy administration is essential. Experience in operational strategy development, process optimization, and digital transformation is highly valued. Moreover, strong leadership skills coupled with excellent decision-making abilities and problem-solving skills are crucial for success in this position.
If you are a results-driven leader who is passionate about operational excellence and ready to make a significant impact within the insurance industry, we encourage you to apply below. This position is ideal for experienced professionals seeking to lead operational functions within a forward-thinking insurance company dedicated to innovation and growth opportunities. Join us on this exciting journey towards shaping the future of insurance services!
Seniority Level: Executive Level
Job Functions: Operations
Industries : Insurance
