CRM Manager

As a CRM Manager at Christian Dior Couture, you will be responsible for developing and implementing customer relationship management strategies to enhance customer loyalty and drive sales. Your role will involve analyzing customer data, segmenting customers based on behavior, and creating personalized marketing campaigns. You will also collaborate with cross-functional teams to ensure seamless customer experiences across all touchpoints. Additionally, you will monitor key performance indicators (KPIs) to measure the effectiveness of CRM initiatives and make data-driven recommendations for continuous improvement.

• The ideal candidate should have at least 5 years of experience in CRM management within the fashion industry.
• Experience with luxury brands is highly preferred.

• - Proficiency in CRM software and tools such as Salesforce or HubSpot
• - Ability to analyze customer data and develop targeted marketing strategies
• - Strong project management skills
• - Excellent interpersonal skills for building relationships with customers

Seniority Level: Managerial-Level

• Mid-Senior level

Job Functions: Marketing

• Marketing
• Customer Relationship Management

Industries : Information Technology

• Fashion