As a CRM Manager at Cartier, you will be responsible for defining and deploying CRM strategies to maximize engagement and drive recruitment, conversion, and retention. You will work closely with Marketing, Communications, Client, and Commercial teams to promote a client-centric approach in all initiatives. Your role will involve overseeing CRM Strategy & Performance, campaigns, clientelling programs, client data insights, and transversal team management. Success in this role requires fluency in English, strong communication skills, and at least 5 years of experience in the luxury industry developing customer acquisition and retention strategies. A Bachelor's degree in Marketing or related field is preferred. The ideal candidate will have excellent collaboration skills and be able to work effectively with colleagues and clients.

Key Job Requirements:

• Minimum of 5 years experience in CRM management in the luxury goods industry
• Proven track record of implementing successful CRM strategies
• 5+ years of related client experience in the luxury field
• Strong experience in developing and managing customer acquisition, engagement, and retention strategies

Skills:

• - Strong analytical skills and ability to interpret data
• - Excellent communication and interpersonal skills
• - Proficiency in CRM software such as Salesforce or HubSpot
• - Ability to collaborate with cross-functional teams
• - Excellent communication skills
• - Client-centric approach
• - CRM strategy development
• - Campaign management
• - Team management

Seniority Level: Managerial-Level

• Manager

Job Functions: Marketing

• Customer Relationship Management

Industries : Information Technology

• Luxury Goods