Key Account Manager

**Refined Job Description**

CADO Gifting, a prominent tech company specializing in luxury corporate gifts, is seeking a skilled Key Account Manager to join their dynamic team in Dubai, United Arab Emirates. Since its inception in 2018, CADO has been the preferred choice for prestigious corporate clients like Gucci, Boucheron, Tiffany & Co, Google, and Netflix. With a core mission to streamline corporate gifting processes and create a lasting social impact through purposeful gift-giving, CADO is rapidly expanding across the UAE and beyond.

As the Key Account Manager at CADO Gifting, you will play a crucial role in fostering and expanding customer relationships while delivering exceptional service to maximize account potential. Collaborating closely with Customer Success, Product, and Tech Teams, you will identify customer objectives and needs to provide tailored gifting solutions that align with their brand values and relationship goals. This position demands a high level of professionalism, effective communication skills, and a deep understanding of luxury brand standards.

Key responsibilities include establishing enduring relationships with corporate clients to ensure satisfaction and long-term partnerships, identifying new business opportunities within existing accounts for upselling/cross-selling products/services to enhance account value. You will also coordinate projects internally to manage gift selection, customization processes efficiently while ensuring timely delivery for an outstanding customer experience. Additionally, analyzing business requirements from customers will be essential in guiding product development decisions.

The ideal candidate should possess over 5 years of experience in account management or sales within the luxury or corporate gifting industry. A proactive self-starter with an entrepreneurial mindset is preferred while technology experience is advantageous. Strong attention to detail coupled with the ability to multitask effectively in a fast-paced environment are crucial. Proficiency in CRM software and Google Suite is required; familiarity with project management tools would be beneficial. If you thrive on building long-term relationships with stakeholders across diverse geographic boundaries and have excellent communication skills to engage key decision-makers effectively - we invite you to apply for this exciting opportunity at CADO Gifting.

This position at CADO Gifting offers an excellent platform for experienced professionals looking to elevate their careers within the luxury corporate gifting industry. If you are passionate about delivering exceptional service while driving sales growth through strategic account management practices - this role is tailor-made for your skill set! Join us at CADO Gifting as we continue our journey towards transforming corporate gifting experiences worldwide.

• 5+ years’ experience in account management, sales, or customer relations, ideally in luxury, premium, or corporate gifting industry.
• Proven ability to work across geographic and cultural boundaries.

• - Excellent interpersonal and communication skills.
• - Proficiency in CRM software and Google Suite.
• - Strong project management skills.

Seniority Level: Managerial-Level

• Mid-Senior level

Job Functions: Project Management

• Account Management
• Sales
• Customer Relations

Industries : Information Technology

• Luxury Corporate Gifts