Guest Relations Officer

Our company, ACCOR, a leading name in the hospitality industry in the United Arab Emirates, is seeking a dedicated Guest Relations Officer to join our team. We pride ourselves on providing exceptional service and creating memorable experiences for our guests. Our mission is to ensure that every visitor feels welcomed and valued during their stay with us. At ACCOR, we foster a culture of teamwork, professionalism, and continuous improvement to deliver unparalleled hospitality services.

As a Guest Relations Officer at ACCOR, you will play a crucial role in enhancing the guest experience by performing various tasks such as check-in/out procedures using Opera Cloud, welcoming guests warmly, answering inquiries and calls promptly, preparing occupancy reports, maintaining arrival reports daily, and assisting with reservations. You will be responsible for informing guests about hotel rates and services while ensuring that all rooms are clean, tidy, and well-equipped to meet their needs by coordinating with our housekeeping staff.

To excel in this role, you should have prior work experience in the UAE as a Hotel Front Desk Agent or Receptionist. Proficiency in Opera Cloud and Microsoft applications is essential. Fluency in English is required, with additional languages considered a plus. Excellent communication skills and strong organizational abilities are key attributes for success in this position. Your role will fall under the departments of Front Desk, F&B (Food & Beverage), Housekeeping at our hotel.

If you are passionate about delivering exceptional customer service and enjoy working in a dynamic hospitality environment like ours at ACCOR, we invite you to apply for the position of Guest Relations Officer. This role is ideal for individuals looking to further their career within the Hotels/Hospitality industry by showcasing their skills in guest relations and front desk operations. Join us in creating unforgettable experiences for our guests while being part of a supportive team dedicated to excellence.

• Work experience in UAE as a Hotel Front Desk Agent, Receptionist or similar role is required.

• - Excellent communication skills
• - Organizational skills
• - Customer service orientation
• - Ability to work under pressure
• - Attention to detail

Seniority Level: Other

• Entry level

Job Functions: Manufacturing & Production

• Chefs
• F&B
• Housekeeping
• Front Desk

Industries : Information Technology

• Hotels
• Hospitality