Guest Relations Manager

AccorHotel, a renowned hospitality industry leader in the United Arab Emirates, is seeking a dedicated and experienced Guest Relations Manager to join our team. At AccorHotel, we are committed to providing exceptional service and creating memorable experiences for our guests. Our mission is to exceed expectations by delivering personalized attention and ensuring utmost guest satisfaction. We value teamwork, professionalism, and attention to detail in all aspects of our operations.

As the Guest Relations Manager, you will be responsible for overseeing and directing all aspects of guest relations to maximize guest satisfaction. You will live and project the goal, philosophy, vision, mission, and core values of the company while adhering to grooming standards at all times. Your key roles and responsibilities will include preparing duty rosters, supervising Guest Relation Officers, maintaining transparent communication with related departments, conducting house tours for VIPs, handling guest complaints according to standards, and ensuring maximum guest satisfaction through personal recognition.

Furthermore, as part of your duties, you will liaise closely with Concierge, Butler, and Sofitel Club for hotel events and special VIP requests. You will also be responsible for updating and maintaining an efficient guest history system, preparing requisitions for amenities distribution on a timely basis, attending daily briefings or meetings for smooth operations communication purposes. Additionally, you will ensure the upkeep and cleanliness of the Guest Relations desk and lobby at all times while abiding by all policies and procedures set forth by AccorHotel.

If you have a passion for hospitality excellence and possess strong communication skills along with attention to detail in delivering exceptional service experiences to guests from around the world, we invite you to apply for the position of Guest Relations Manager at AccorHotel. This role is ideal for individuals with prior experience in guest relations management or similar roles within the hospitality industry who are looking to further their career in a dynamic environment focused on customer satisfaction. Join us in creating unforgettable moments for our guests at AccorHotel!

• Minimum of 3-5 years experience in guest relations or hospitality management roles.
• Experience in handling VIP guests and managing guest complaints.

• - Strong leadership and supervisory skills
• - Excellent customer service skills
• - Ability to handle difficult situations with diplomacy and professionalism
• - Attention to detail and organizational skills
• - Knowledge of hotel operations and guest services

Seniority Level: Managerial-Level

• Manager

Job Functions: Other

• Guest Relations
• Hospitality Management

Industries : Information Technology

• Hospitality
• Hotel