AccorHotel, a renowned name in the hospitality industry, is seeking a Guest Relations Officer to join our team in the United Arab Emirates. With a commitment to providing exceptional service and creating memorable experiences for our guests, we take pride in our diverse and inclusive work culture that values teamwork, professionalism, and continuous growth.

As a Guest Relations Officer at AccorHotel, you will play a crucial role in ensuring the smooth operation of guest services. Your responsibilities will include performing check-in and check-out procedures using Opera Cloud, welcoming guests with warmth and professionalism, answering inquiries promptly, and preparing occupancy reports. You will also be responsible for maintaining arrival reports for both individual guests and groups, informing guests about hotel rates and services, as well as creating, canceling, or confirming reservations as needed.

The ideal candidate for this position should have prior work experience in the UAE as a Hotel Front Desk Agent or Receptionist. Proficiency in Opera Cloud and Microsoft applications is essential. Fluency in English is required, while knowledge of additional languages would be advantageous. Excellent communication skills along with strong organizational abilities are key qualities we are looking for in potential candidates.

If you are passionate about delivering outstanding customer service and thrive in a dynamic hospitality environment like ours at AccorHotel, we invite you to apply for the position of Guest Relations Officer. This role is ideal for individuals with experience in front desk operations who are looking to grow their careers within the Hotels/Hospitality industry. Join us in creating memorable experiences for our guests while being part of a supportive team dedicated to excellence. Apply now to be part of our exciting journey!

Seniority Level: Other

Job Functions: Manufacturing & Production

Industries : Information Technology