F&B Guest Relations Manager

Company Description:

AccorHotels is proud to introduce the iconic Delano brand to the UAE in partnership with Ennismore, the fastest-growing lifestyle and leisure hospitality company. Delano South Beach revolutionized 5-star luxury in Miami in 1995, setting the standard for lifestyle hospitality with its timeless elegance, modern design, and vibrant energy. Now, Delano Dubai on Bluewaters Island aims to bring this sophisticated style and elevated service to the UAE. Our resort will offer luxury accommodations, exceptional dining experiences, an oceanfront swimming pool, and a wellness studio.

Job Description:

As the F&B Guest Relations Manager at Delano Dubai, you will play a crucial role in ensuring guest satisfaction across all food and beverage outlets within our hotel. Working closely with the F&B team, your responsibilities include maintaining exceptional service standards, addressing guest concerns promptly, and creating memorable dining experiences. By fostering positive guest relationships and promoting loyalty, you will contribute to meeting both guest expectations and operational goals.

Responsibilities:

Guest Relations & Service Excellence:
- Create a welcoming atmosphere for guests at our F&B outlets.
- Interact with guests personally to gather feedback and resolve complaints.
- Implement strategies to enhance the guest experience and build lasting relationships.

Team Collaboration & Leadership:
- Collaborate with the F&B team to ensure seamless communication and excellent service.
- Provide training and support to maintain high service standards.
- Act as a liaison between the team and guests to address concerns efficiently.

Operational Support:
- Monitor service levels during peak times to ensure smooth operations.
- Assist with restaurant reservations and seating arrangements.
- Oversee food quality and presentation according to brand standards.

Join us at Delano Dubai as an F&B Guest Relations Manager if you are passionate about delivering exceptional guest experiences through teamwork, professionalism, and a guest-first mentality. This position is ideal for experienced hospitality professionals looking to elevate their career in a luxury setting. Apply now to be part of our dynamic team dedicated to redefining hospitality in the UAE.

• Minimum of 3-5 years experience in a similar role within the hospitality industry
• Experience in luxury hotel or resort settings preferred

• Excellent customer service skills
• Strong leadership abilities
• Ability to work collaboratively with a diverse team
• Attention to detail
• Problem-solving skills

Seniority Level: Managerial-Level

• Manager

Job Functions: Other

• Guest Relations Manager
• Hospitality Management

Industries : Information Technology

• Hospitality
• Food and Beverage