Senior Manager IT Service Operations - Emirati Talent

ADSB, a leading shipbuilding company in the United Arab Emirates, is seeking a Senior Manager IT Service Operations with Emirati Talent to join their dynamic team. At ADSB, we are dedicated to delivering high-quality services while upholding our commitment to excellence and innovation in the maritime industry. Our work culture values collaboration, integrity, and continuous improvement to meet the evolving needs of our clients and stakeholders.

As the Senior Manager IT Service Operations, you will play a crucial role in ensuring the streamlined operation of service desk support and end user computing delivery across EDGE and its entities. Your core responsibilities will include defining IT support standards, monitoring IT services for quality and compliance, overseeing incident management through an integrated service desk, analyzing operational performance to suggest improvements, managing escalations for prompt resolution of major incidents, and ensuring routine maintenance of various IT assets.

In this role, you will develop key performance indicators (KPIs) such as End User Satisfaction and Net Promoter Score to gauge end user satisfaction levels. Additionally, you will propose continuous service improvement opportunities, monitor adherence to SLAs with internal stakeholders and third-party providers, provide input towards budget preparation for the function, collaborate with internal stakeholders for alignment of IT services with business needs, coordinate with other IT functions for cohesive operations, and perform any other duties as requested by the reporting manager.

If you are a skilled professional with experience in IT service operations management and a passion for driving excellence in service delivery within a fast-paced environment like ADSB's maritime industry setting, we invite you to apply for this exciting opportunity. This position is ideal for seasoned professionals looking to advance their careers in senior management roles within the technology sector. Join us at ADSB as we continue to push boundaries and set new standards in shipbuilding technology.

• Minimum of 8 years of experience in IT service operations management, with at least 3 years in a senior leadership role.

• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• In-depth knowledge of IT service operations best practices
• Experience in incident and problem management
• Ability to analyze data and identify improvement opportunities

Seniority Level: Managerial-Level

• Senior Management

Job Functions: Project Management

• IT/Technology

Industries : Marketing & Advertising

• IT Services