F&B Guest Relations Manager

DELANO, a prominent hospitality establishment in the United Arab Emirates, is seeking a dedicated F&B Guest Relations Manager to join our team. Our hotel prides itself on delivering exceptional service and unforgettable experiences to our guests. We are committed to creating a positive and welcoming environment across all our food and beverage outlets, fostering strong guest relationships, and ensuring that every dining experience exceeds expectations.

As the F&B Guest Relations Manager, you will play a crucial role in enhancing guest satisfaction by working closely with the F&B team to uphold service standards and address any concerns promptly. You will be responsible for gathering feedback directly from guests, resolving complaints effectively, and implementing strategies to improve the overall guest experience. Your leadership will be instrumental in promoting a culture of teamwork, professionalism, and a guest-first mentality within the department.

In addition to overseeing guest relations and service excellence, your responsibilities will include collaborating with the F&B team to ensure seamless communication and providing ongoing training and support to maintain high service standards. You will also assist with operational tasks such as monitoring service levels during peak times, coordinating daily activities with restaurant managers, and ensuring that food and beverage offerings meet brand standards. By gathering and analyzing guest feedback from various sources, including online reviews and comment cards, you will contribute to continuous improvement efforts aimed at enhancing guest satisfaction.

If you are passionate about delivering exceptional service, building lasting relationships with guests, and driving operational excellence in the hospitality industry, we invite you to apply for the role of F&B Guest Relations Manager at DELANO. This position is ideal for experienced professionals who possess strong leadership skills, excellent communication abilities, and a genuine commitment to exceeding guest expectations. Join us in creating memorable dining experiences that leave a lasting impression on our valued guests.

• Minimum of 3-5 years of experience in a similar role within the hospitality industry
• Proven track record of enhancing guest satisfaction and building guest relationships

• - Excellent communication and interpersonal skills
• - Strong leadership and team management abilities
• - Ability to handle guest complaints and resolve issues effectively
• - Knowledge of food and beverage operations and service standards

Seniority Level: Managerial-Level

• Manager

Job Functions: Other

• Guest Relations
• Hospitality Management

Industries : Marketing & Advertising

• Hospitality
• Food & Beverage