Account Delivery Manager

TeKnowledge is a leading technology solutions provider based in the United Arab Emirates, dedicated to assisting governments, businesses, and technology providers in navigating and excelling in today's complex technology landscape. Our mission revolves around accelerating progress and securing futures for our clients through unparalleled services across cybersecurity, advanced technical skilling, and enterprise technical support. At TeKnowledge, we are committed to enabling technology advancements such as AI, CX, and security to help our clients achieve their strategic goals effectively.

We are currently looking for an Account Delivery Manager who will be responsible for overseeing the end-to-end operational delivery, team execution, customer relationship management, and growth within the assigned Line of Business (LoB). The ideal candidate will strategically drive people management initiatives focused on retention and talent development while ensuring best-in-class service delivery. This role requires establishing a high-performance culture that fosters continuous improvement within the designated LoB. Additionally, the Account Delivery Manager will engage cross-functionally to have a broader impact beyond their specific LoB by collaborating with senior management to set strategic goals for operational efficiency.

The successful candidate should possess a Bachelor's degree or equivalent work experience along with 10+ years of leadership and people management experience in a similar capacity. Professional fluency in English is essential, both written and spoken. The Account Delivery Manager must demonstrate superior knowledge of operational functions such as customer service, production, and employee management. Strong communication skills are crucial for maintaining relationships with clients and internal stakeholders while driving account growth. This role requires someone with advanced analytical thinking skills capable of making decisions in rapidly changing environments with limited data.

If you are a dynamic leader with proven experience in managing operations business processes, fostering talent development initiatives, and driving continuous improvement culture within your team, we invite you to apply for this position at TeKnowledge. This role is ideal for individuals who have a track record of delivering high customer satisfaction within defined cost budgets while leading multiple teams towards achieving common goals. Join us in our commitment to diversity, equity, and inclusion as we strive to build an equitable opportunity environment where all employees can thrive without discrimination based on gender, ethnicity, socio-economic background, disability status or any other factors. Apply now to be part of our team dedicated to shaping the future of technology solutions!

• 10+ years of leadership and people management experience in a similar role or capacity
• Experience in leading high-tech fast-paced organizations through rapidly changing environments
• Proven operations background
• Bachelor’s degree or equivalent work experience required
• Master’s degree is desirable
• Professional fluency in English is essential

• End-to-end accountability of operational delivery, team execution, customer relationship, and LoB growth
• Collaborate with senior management in the development of performance goals and long-term operational plans
• Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration
• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals

• Leadership
• People Management
• Customer Relationship Management
• Operational Efficiency
• Financial Planning

Seniority Level: Senior Level

• Middle Management
• Executive Level

Job Functions: Operations

• Client Relationship Management
• People Management

Industries : Technology

• Cybersecurity
• Technical Support