Women First Jobs, a leading organization in the United Arab Emirates, is seeking a dynamic and experienced individual to join our team as a Country Manager. Our company is dedicated to empowering women in the workforce by providing them with opportunities for growth and development. We have a strong commitment to creating an inclusive work culture that values diversity and fosters innovation. As a Country Manager, you will be responsible for managing the business operations across the entire country, focusing on profitability, compliance, processes, and customer experience.
In this role, your key responsibilities will include improving customer satisfaction scores such as CSAT and NPS for the country. You will also be responsible for managing escalations and ensuring high levels of customer satisfaction through regular meetings with customers. Additionally, you will play a crucial role in managing vendor satisfaction by achieving KPI targets and enhancing overall customer satisfaction. Business-related tasks will involve adding new customers across various verticals, onboarding new vendors to explore new business opportunities, developing business strategies, setting pricing models, and overseeing account receivable, inventory management, and operational expenses for the country.
To excel in this position, you should have at least 10 years of overall work experience with 8 years of functional experience. You should possess competencies such as learning agility (Level 4), influencing skills (Level 4), decision-making abilities (Level 4), strong business acumen (Level 4), financial acumen (Level 3), and leadership skills (Level 4). These competencies encompass qualities like mental agility, adaptability to change, persuasive communication skills, strategic decision-making abilities under pressure situations, understanding market trends for future planning purposes, financial management expertise, and effective leadership capabilities.
If you are a results-oriented individual with a passion for driving business growth while maintaining high levels of customer satisfaction and operational efficiency across an entire country's operations landscape - then we invite you to apply for the Country Manager position at Women First Jobs. This role is ideal for mid-career professionals looking to take their career to the next level by leading impactful initiatives that contribute to both organizational success and societal progress. Join us in our mission to empower women in the workplace through innovative solutions and inclusive practices. Apply now!
Seniority Level: Managerial-Level
Job Functions: Software Development
Industries : Information Technology
