Program Director

TELUS Digital AI Data Solutions is a global leader in AI-driven customer experience solutions, utilizing cutting-edge automation and machine learning technologies to revolutionize business operations. With a workforce of nearly 75,000 team members across 30 countries, TELUS Digital delivers intelligent solutions that optimize customer interactions and drive operational efficiency. Our offerings span various areas such as customer experience automation, content moderation, predictive analytics, and back-office optimization. We partner with innovative brands worldwide to enhance digital transformation and scale businesses intelligently.

We are currently seeking a dynamic Program Director to lead the successful delivery of impactful programs by managing high-impact projects with cross-functional teams. The ideal candidate will possess a business-oriented mindset and strong leadership skills to ensure program success, quality, efficiency, and innovation. This role provides an exciting opportunity to work within our AI data services business at TELUS Digital, delivering relevant solutions that enhance user experiences globally. Working closely with over 1 million contributors in our community, you will oversee the delivery of high-quality and timely AI services to customers.

As the Program Director at TELUS Digital AI Data Solutions, your key responsibilities will include overseeing program execution by managing global teams engaged in executing tasks efficiently and maintaining quality standards. You will act as the primary point of contact for stakeholders while building strong relationships with customers to drive satisfaction levels. Additionally, you will provide strategic oversight by offering critical feedback on schedules and requirements while monitoring program performance through data analysis for informed decision-making.

The ideal candidate for this role should have a Bachelor’s degree in Computer Science or related field, proven experience in program or project management, 3-5 years of experience managing global teams, and strong analytical skills. Experience working with clients based in South East Asia is highly desirable along with proficiency in a second language. By joining us as a Program Director at TELUS Digital AI Data Solutions, you will have the opportunity to shape high-impact programs in a fast-paced environment alongside top-tier professionals while influencing strategic decisions that make a meaningful impact on global operations.

If you are passionate about leading transformative programs and driving innovation within the AI data solutions industry, we invite you to apply for this position as it offers an exciting opportunity for career growth and professional development at TELUS Digital.AI Data Solutions.

• Proven experience in program or project management
• 3-5 years of experience managing global teams
• Experience working with clients based in South East Asian highly desirable
• Bachelor’s degree in Computer Science, IT, Business, or a related discipline (or equivalent experience)
• Strong analytical skills, attention to detail, and the ability to interpret complex data sets
• Strong AI-DS experience preferable

• Oversee the delivery, productivity, and quality of a global workforce engaged in executing program tasks
• Act as the primary point of contact for stakeholders, ensuring transparent and effective communication
• Provide critical feedback on schedules, scope changes, and requirements, proactively addressing potential impacts
• Identify root causes of challenges and implement corrective actions to enhance efficiency and effectiveness

• Program management
• Project management
• Global team management
• Stakeholder management
• Data analysis

Seniority Level: Senior Level

Job Functions: Operations

• Project Management
• Stakeholder Management

Industries : Technology

• Healthcare
• Finance