Global Community Manager

US Tech Solutions is a leading tech company in the United States, dedicated to innovation and creating impactful solutions for a global audience. Our mission is to connect with communities worldwide and deliver exceptional experiences through our digital platforms. We foster a collaborative work culture that values creativity, diversity, and continuous learning.

As a Global Community Manager III at US Tech Solutions, you will play a crucial role in managing our official brand social accounts and engaging with our diverse communities. You will work closely with our community management agency to develop engagement strategies that deepen connections with our audiences. Your responsibilities will include analyzing both quantitative and qualitative data to provide recommendations for enhancing the overall community experience. Additionally, you will collaborate cross-functionally with various teams to ensure seamless communication and impactful decision-making.

Key responsibilities of this role include being an expert on our communities, crafting engagement strategies, overseeing vendor activities, analyzing community data trends, collaborating on social creative projects, and supporting crisis response efforts during peak moments. The ideal candidate should have at least 4 years of experience in community management and social strategy for digital-first brands. They should be proactive, detail-oriented, possess strong copywriting skills, and have a deep understanding of social platforms and customer mindsets.

Preferred qualifications for this position include experience with social listening tools like MELTWATER and BRANDWATCH, content creation skills for platforms like IG reels and Tik Tok, as well as managing community groups on platforms such as Facebook Groups and Discord. Staying up-to-date with industry trends related to community management is also highly valued.

If you are passionate about building connections within diverse communities globally and have a knack for developing engaging strategies that resonate with young adults worldwide, we encourage you to apply for the Global Community Manager III position at US Tech Solutions. This role is ideal for individuals who thrive in dynamic environments, excel at cross-functional collaboration, and are committed to driving impact through innovative community initiatives. Join us in shaping the future of digital engagement! Apply now by contacting Shantanu Sharma at shantanus@ustechsolutionsinc.com referencing Internal Job ID #25-34406.

• 4+ years of experience handling community management and social strategy for digital-first brands driving culture
• Passionate about [Communities] and excitement to be in this role
• Strong copywriter, both for social copy and presentations
• Experience building queries in a social listening tool

• Be the expert in our communities. Know their interests and behaviours and how to best connect with them and keep them engaged
• Help craft our brands’ engagement strategies; Including tone of voice executions, pitching net-new engagement strategies, and finding new avenues to embed our brand in these communities to better support and serve the YA community and our global community
• Oversee and own vendor’s community management efforts, including their work replying to comments on owned content and engaging on outside content from our handles
• Analyse community data/relevant trends (e.g., sentiment, conversation trends in natively on platform & via social listening tools) and produce actionable recommendations

• Community Management
• Social Strategy
• Social Platforms Understanding
• Copywriting Skills
• Crisis Management

Seniority Level: Middle Management

Job Functions: Marketing

• Community Management
• Social Media Management

Industries : Technology

• Digital Marketing
• Social Media