As the F&B Guest Relations Manager, you will be responsible for overseeing and enhancing guest satisfaction across all food and beverage outlets within the hotel. You will work closely with the F&B team, ensuring exceptional service standards, addressing guest concerns, and ensuring memorable dining experiences. Your role will be pivotal in strengthening guest relationships, promoting loyalty, and ensuring that service meets both guest expectations and operational goals. Responsibilities include fostering a positive atmosphere for guests, leading initiatives to improve satisfaction, collaborating with the F&B team, providing operational support, gathering feedback, and analyzing guest data.

Key Job Requirements:

• Minimum of 3-5 years of experience in a similar role within the hospitality industry
• Proven track record of enhancing guest satisfaction and building guest relationships