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[Job Description: The Food & Beverage Reservations Agent at AccorHotel is responsible for handling restaurant reservations, inquiries, and providing personalized service to guests. They must be knowledgeable about hotel offerings, promotions, and events to assist guests in making decisions. Additionally, they are expected to maintain a high standard of customer service, handle complaints professionally, and assist with special projects as needed. The role also involves processing payments for special events and group bookings, ensuring accuracy in reservations, and promoting loyalty programs. Overall, the Food & Beverage Reservations Agent plays a crucial role in maximizing revenue through excellent guest satisfaction.]
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