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As the F&B Guest Relations Manager, you will be responsible for overseeing and enhancing guest satisfaction across all food and beverage outlets within the hotel. You will work closely with the F&B team, ensuring exceptional service standards, addressing guest concerns, and ensuring memorable dining experiences. Your role will be pivotal in strengthening guest relationships, promoting loyalty, and ensuring that service meets both guest expectations and operational goals. Responsibilities include fostering a positive atmosphere for guests, resolving complaints, providing ongoing training to staff, monitoring service levels during peak times, and ensuring quality food and beverage offerings meet brand standards.
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