Operations Manager

Proven is a leading company in Saudi Arabia, dedicated to providing top-notch services in the field of technical operations. Our mission is to ensure the highest standards of service quality and customer satisfaction by optimizing team performance and utilizing the latest technologies. We foster a culture of continuous improvement and teamwork to achieve our goals.

As an Operations Manager at Proven, you will play a crucial role in overseeing and optimizing the performance of our team of technicians nationwide. You will be responsible for managing operations, monitoring performance, and ensuring efficient and timely execution of tasks. Your primary focus will be on maintaining high service quality standards and excellent customer satisfaction.

Key responsibilities include managing approximately 30 technicians, tracking their tasks to ensure completion and quality, evaluating technical skills, organizing training sessions for skill enhancement, allocating resources efficiently, enforcing safety protocols, handling client inquiries related to installation and maintenance, maintaining inventory levels, resolving technical issues promptly, developing KPIs for measuring efficiency, implementing incentive programs for recognition, fostering a collaborative team environment through team-building activities, promoting continuous improvement through process reviews, and focusing on strategies to enhance overall team performance.

The ideal candidate for this position should have proven experience in operations management within the technical services industry. A background in managing teams of technicians or similar roles is essential. Strong leadership skills, excellent communication abilities, problem-solving capabilities, attention to detail, and a focus on continuous improvement are key attributes we are looking for. If you are passionate about driving operational excellence and ensuring customer satisfaction while leading a dynamic team towards success, we invite you to apply for the Operations Manager position at Proven.

This role is perfect for experienced operations managers or individuals looking to step into a leadership position within the technical services sector. Join us at Proven as we continue to deliver exceptional services through effective operations management!

• 5+ years of experience in operations management or a similar role, experience managing a team of technicians, knowledge of industry standards and best practices

• Team management
• Performance evaluation
• Resource allocation
• Customer service
• Inventory management
• Technical skills assessment
• Safety protocols enforcement
• Continuous improvement strategies

Seniority Level: Managerial-Level

• Senior Management

Job Functions: Telecommunications

• Operations/Management

Industries : Information Technology

• Maintenance Services