Team Lead- Voice Process

As a Team Lead for the Voice Process at GlobalLogic, you will be responsible for overseeing a team of customer service representatives handling inbound calls. Your role will involve monitoring call quality, providing feedback to team members, and ensuring that performance targets are met. Additionally, you will work closely with the management team to implement process improvements and drive overall team success.

• 5+ years of experience in voice process management
• Experience leading a team in a fast-paced environment

• - Excellent problem-solving skills
• - Ability to motivate and lead a team
• - Proficiency in MS Office suite
• - Strong attention to detail

Seniority Level: Managerial-Level

• Mid-Senior level

Job Functions: Telecommunications

• Customer Service
• Management

Industries : Marketing & Advertising

• Information Technology