Community Manager for US-base

Paired, a global staffing and recruiting agency based in the Philippines, is dedicated to connecting top-tier talent with remote work opportunities worldwide. We believe in the transformative power of remote work to broaden the talent pool and drive organizational success. As we continue to expand our team, we are currently looking for a Community Manager to join us in supporting a US-based company remotely.

As the Community Manager at Paired, you will be responsible for developing and executing community engagement strategies across various social media platforms. Your role will involve monitoring forums and social channels, responding to inquiries, moderating discussions, creating engaging content that aligns with brand messaging, and collaborating with different teams to ensure community initiatives are in line with overall company objectives. Additionally, you will analyze community data and feedback to enhance communication and customer experience while organizing online events that foster interaction within the community.

To excel in this role, you should have at least 2 years of experience in community management or related fields, possess a strong grasp of social media platforms and content creation techniques, demonstrate exceptional written and verbal communication skills, exhibit a genuine passion for cultivating online communities, be proficient in using social media analytics tools, have the ability to work autonomously and prioritize tasks effectively in a remote setting, showcase proactive problem-solving abilities coupled with a positive attitude, and be familiar with customer service principles.

Joining Paired as our Community Manager offers numerous benefits such as a competitive salary paid in US dollars, the flexibility of working from anywhere globally, exposure to an international portfolio of clients and projects, as well as flexible working hours. If you are enthusiastic about fostering online communities while enhancing customer satisfaction through effective engagement strategies across social media platforms within a dynamic remote work environment - then we invite you to apply for this exciting opportunity at Paired. This position is ideal for individuals experienced in community management or those looking to transition into this field while contributing meaningfully to our global team.

• At least 2 years of experience in community management or related fields
• Strong understanding of social media platforms and content creation
• Exceptional written and verbal communication skills
• Experience with social media analytics tools

• Develop and implement community engagement strategies to drive user participation and growth across social media platforms
• Monitor forums and social media channels, responding to customer inquiries, and moderating discussions
• Create and manage content that resonates with the community, promoting brand messaging and values
• Analyze community data and feedback, providing insights to improve communication and customer experience

• Community management
• Social media platforms knowledge
• Content creation
• Communication skills
• Customer service principles

Seniority Level: Early Career

Job Functions: Community Management

• Social Media Management
• Customer Service

Industries : Human Resources

• Recruitment
• Staffing