Guest Services Manager

As a Guest Services Manager, you will be responsible for overseeing all aspects of guest services at the hotel. This includes managing the front desk staff, ensuring smooth check-in/check-out processes, handling guest inquiries and complaints, and maintaining high levels of customer satisfaction. Additionally, you will work closely with other departments to coordinate guest services and amenities throughout their stay. The ideal candidate will have a strong background in hospitality management, excellent communication skills, and a passion for delivering exceptional guest experiences.

• This role requires at least 3-5 years of experience in a similar position within the hospitality industry.
• Experience managing a team and delivering exceptional guest experiences is essential.

• Excellent customer service skills
• Ability to lead and motivate a team
• Strong problem-solving abilities
• Knowledge of hotel operations and industry trends

Seniority Level: Managerial-Level

• Manager

Job Functions: Other

• Customer Service
• Hospitality

Industries : Information Technology

• Hospitality