after sales supervisor

Southeast is a leading automotive company in Saudi Arabia, dedicated to providing high-quality products and services to our valued customers. Our mission is to exceed customer expectations by delivering exceptional after-sales service and maintaining strong relationships with our clients. We foster a dynamic work culture that values teamwork, continuous improvement, and innovation.

We are currently seeking a talented After Sales Supervisor to join our team. As the After Sales Supervisor, you will be responsible for strategic planning and execution, team building and training management, service quality management and optimization, quality and technical claims management, customer relationship management, market analysis, pricing response, and key performance indicators (KPIs). You will lead and manage the after-sales service team, ensuring that dealership service standard procedures align with Saudi regulations and headquarters' service standards. Additionally, you will address market quality and technical issues from dealership after-sales outlets, close major issues promptly, promote product improvements based on customer feedback, conduct competitive benchmarking for after-sales services in the Saudi market.

The ideal candidate for this role must possess strong leadership skills to effectively manage the after-sales work of the subsidiary and service network in the Saudi region. You should have a keen eye for detail to ensure that coverage, service quality, and customer satisfaction of the after-sales service network meet company standards and exceed market expectations. If you are passionate about delivering exceptional customer service, driving continuous improvement initiatives within the after-sales department, and contributing to the overall success of our organization through your strategic planning abilities - we invite you to apply for this exciting opportunity as an After Sales Supervisor at Southeast.

Join us in shaping the future of automotive services in Saudi Arabia by applying your expertise as an After Sales Supervisor. This position is ideal for experienced professionals looking to advance their careers in automotive after-sales management or individuals seeking a challenging role where they can make a significant impact on customer satisfaction levels within the industry. Apply now and become part of our dedicated team at Southeast!

• Minimum of 5 years experience in after-sales service management in the automotive industry
• Experience in team leadership and customer relationship management

• - Strong leadership and team management skills
• - Excellent communication and interpersonal abilities
• - Analytical mindset for market analysis and pricing strategies
• - Problem-solving skills for quality and technical claims management

Seniority Level: Managerial-Level

• Mid-Senior level

Job Functions: Telecommunications

• Management
• Customer Service

Industries : Information Technology

• Automotive