Guest Services Manager

The Guest Services Manager is responsible for overseeing all aspects of guest services at the property. This includes managing a team of guest service agents, ensuring smooth check-in and check-out processes, handling guest inquiries and complaints, coordinating with other departments to meet guest needs, and maintaining high levels of customer satisfaction. The Guest Services Manager will also be responsible for training staff on customer service best practices and ensuring that all guests have a positive experience during their stay.

• Minimum of 3 years experience in guest services management within the hospitality industry
• Experience in handling guest inquiries, complaints, and requests effectively

• Strong leadership skills
• Problem-solving abilities
• Attention to detail
• Ability to work under pressure
• Knowledge of reservation systems and customer service software

Seniority Level: Managerial-Level

• Manager

Job Functions: Other

• Customer Service
• Hospitality

Industries : Information Technology

• Hospitality