Food & Beverage Reservations Agent

AccorHotel is a renowned hospitality brand in the United Arab Emirates dedicated to providing exceptional service and unforgettable experiences to all guests. We pride ourselves on our commitment to excellence, attention to detail, and a warm, welcoming work culture that values teamwork and professionalism. As we continue to strive for guest satisfaction and revenue maximization, we are seeking a dynamic Food & Beverage Reservations Agent to join our team.

As a Food & Beverage Reservations Agent at AccorHotel, you will play a crucial role in representing the hotel through your grooming standards and positive attitude. Your responsibilities will include handling online bookings, emails, and phone calls related to restaurant reservations while staying updated on hotel events and promotions. You will be expected to identify sales opportunities by being fluent in hotel products and services, offering the right product at the right time to maximize revenue.

In addition to providing personalized service to guests and anticipating their needs for enhanced guest loyalty, you will also collaborate with other departments when necessary. This may involve assisting with special projects or hosting clients for site visits. Furthermore, you will ensure compliance with health, safety, security policies, as well as sustainability initiatives within the hotel. If you are a customer-oriented individual with excellent communication skills and a passion for delivering top-notch service in the hospitality industry, we invite you to apply for the Food & Beverage Reservations Agent position at AccorHotel. This role is ideal for individuals looking to grow their career in food & beverage operations within a prestigious hospitality brand like ours. Join us in creating memorable experiences for our guests while contributing to our mission of excellence in hospitality services.

• Minimum 1-2 years of experience in a similar role in the hospitality industry.
• Experience with reservation systems and customer service.

• - Excellent communication and customer service skills.
• - Strong attention to detail and organizational skills.
• - Ability to work under pressure and handle multiple tasks simultaneously.
• - Knowledge of food and beverage offerings, promotions, and events.
• - Proficiency in reservation systems and Microsoft Office applications.

Seniority Level: Other

• Entry level

Job Functions: Other

• Food & Beverage
• Reservations

Industries : Information Technology

• Hospitality
• Travel