Restaurant Reservations Agent

AccorHotel, a renowned hospitality brand in the United Arab Emirates, is seeking a dedicated Restaurant Reservations Agent to join our team. Our mission is to provide exceptional F&B service to our esteemed guests while upholding the highest standards of operation and work ethics. As part of the Accor family, we prioritize guest satisfaction and revenue maximization through effective sales techniques and personalized service. We are committed to promoting loyalty programs, maintaining a clean working environment, and staying updated on F&B activations and promotions.

As a Restaurant Reservations Agent, you will be responsible for handling online bookings, emails, and phone inquiries related to restaurant reservations. You must have a thorough understanding of Hotel products and services to identify sales opportunities effectively. Your role will involve reviewing booking reports for accuracy, addressing customer concerns or complaints promptly, and providing detailed information about hotel facilities and local areas. Additionally, you will assist in welcoming guests, seating them during busy hours, processing payments for special events or group bookings professionally.

To excel in this role, you must possess excellent customer service skills with the ability to communicate effectively in English (and local languages). Basic computer knowledge is essential along with familiarity with micros systems like Opera. You should be able to manage multiple tasks efficiently while maintaining a professional demeanor in a multicultural setting. A willingness to learn new skills, adapt to changing conditions, and follow hotel procedures diligently is crucial for success in this position.

If you are passionate about delivering top-notch service, anticipating guest needs proactively, and ensuring job performance aligns with hotel standards consistently - we invite you to apply for the Restaurant Reservations Agent position at AccorHotel. This role is ideal for individuals who thrive in dynamic environments where teamwork is valued, diversity is celebrated, and continuous learning is encouraged. Join us in creating memorable experiences for our guests while contributing to the success of our esteemed hospitality brand.

• Minimum 1-2 years of experience in a similar role within the hospitality industry.
• Experience with reservation systems and customer service.

• - Excellent customer service skills
• - Strong communication and interpersonal abilities
• - Ability to multitask and prioritize tasks effectively
• - Proficiency in computer systems and reservation software
• - Knowledge of food and beverage offerings and promotions

Seniority Level: Other

• Entry level

Job Functions: Other

• Customer Service
• Hospitality

Industries : Information Technology

• Hospitality
• Food & Beverage